About the role:
The Global Account Liaison supports the team of Global Account Coordinators for Corporate Accounts Program. This position manages reporting functions for assigned accounts, manages daily customer service tasks, and serves to supply best practice for all customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Liaise with the Global Account Coordinators to ensure all reservation and contact details for the client chosen initiation request is correct.
Manage and execute account paperwork and system entry for assigned accounts, including flow of move-in paperwork (i.e., Guest Registration, Letter of responsibility, Arrival instructions)
Conduct pre-arrival calls, welcome calls, wellness calls and follow up on Intent to Vacate notices, ensuring all details are entered on the correct system.
Receive all guest service calls from clients on a daily basis and action through the appropriate system in a timely manner to ensure speedy resolution.
Ensure clear communication and the meeting of clients’ needs when handling service management issues for accounts.
Partner with various teams and management and any affiliate providers and customers for service management, inventory, reporting and account needs.
Ensure all move in and out procedures are completed and any lease/booking discrepancies are corrected on a daily basis.
Produce any reports required by management on a daily/weekly/monthly basis.
Escalate major Client or Provider service failure issues to management.
Assist administratively to the program through program reporting, project management, calendar management, and assisting the manager as needed.
EDUCATION and/or EXPERIENCE:
One year certificate from college or technical school and three to six months related experience and/or training; or equivalent combination of education and experience.
Administrative support experience.
Inside sales experience a plus.
Database and analytical software experience a plus.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong organizational and communication skills.
Strong customer service skills.
Strong problem solving skills.
High comfort level working with various PC-based technological tools.
Intermediate to Expert level in most major Microsoft applications including Excel, Outlook, Word, and PowerPoint.
To be considered for this vacancy, please click here to email us your CV.
“At Kingston Smith, we’ve worked with Caroline for over 20 years and I am very happy with the service we’ve received. She is always extremely helpful and quick to respond to vacancies. The high-calibre candidates she sources have helped us to build a very effective, expert workforce.”
- Maureen Penfold (Managing partner)
"Caroline and the team have an extensive knowledge and background within the recruitment sector and work with a wide network of people with a range of job disciplines. They work effectively and are quick to put forward candidates who closely match what we’re looking for. After working with them for the past 15 years - I couldn’t recommend them enough!"
- Garry Payne (Head of HR)