About the role:
Hours:- Mon-Sat 08.00-17.00 5 days per week
• Sells the entire project and investigates needs to establish what the customer really needs. Matches the needs of the customer to the most appropriate product. • Capable of dealing with unhappy or difficult customers professionally and consistently following through to a satisfactory conclusion • Deal with customer complaints and queries in line with the terms of sale. • Ensure that all commitments made to customers are realistic.
• Make people responsible for specific areas of the business so that they gain a wider understanding and can deputise when required. • Supports the Manager in product knowledge training and general development of the team. • Assist with the induction, training and development of new recruits and the existing team • Gives feedback on the service that is observed and agrees training actions where improvement is necessary •
• Maintains displays and price indications so that customer experience is enhanced. • Wherever possible identifies improvements to processes to enhance customer service, reduce costs, improve margin etc. • Complete the daily cash reconciliation when required and record details accurately in line with Policy, investigate any discrepancies. •
Capable of maintaining discipline and focus throughout the desk team, counselling failure and celebrating success. • Observe and give feedback on performance either to individuals or through the line manager • Organises the team to complete their tasks such as stock replenishment, picking, van checks etc. • Reports breaches of systems and procedures to Line Manager to ensure discipline in maintained. • Is aware of potential security issues and ensures that action is taken to protect the business and its property.
To be considered for this vacancy, please click here to email us your CV.
“At Kingston Smith, we’ve worked with Caroline for over 20 years and I am very happy with the service we’ve received. She is always extremely helpful and quick to respond to vacancies. The high-calibre candidates she sources have helped us to build a very effective, expert workforce.”
- Maureen Penfold (Managing partner)
"Caroline and the team have an extensive knowledge and background within the recruitment sector and work with a wide network of people with a range of job disciplines. They work effectively and are quick to put forward candidates who closely match what we’re looking for. After working with them for the past 15 years - I couldn’t recommend them enough!"
- Garry Payne (Head of HR)