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Contact Centre Agent - with languages ideal

About the job:

Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French);

Key Responsibilities

  • Handles all telephone calls in line with the Service Standards and Procedures;
  • Uses the systems to process telephone sales for individual clients;
  • Assists clients with specialist support and after-sales service, such as reservations changes, purchase of additional services, and special requests;
  • Provides relevant information to clients to enhance customer service and loyalty;
  • Responds to client emails and chats in line with the appropriate service level agreements (SLAs)
  • Assists clients with their online booking and other web queries
  • Reports customer feedback on web functionalities and content
  • Assists with in-house support and training of new staff, when required
  • Participates in specific operational projects, as required.

Job-Requirements: skills, competencies, experience

  • Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French);
  • Educated to 'GSCE’ level standard or equivalent;
  • Very good knowledge of Microsoft Office package;
  • A track record in the travel industry either in retail or tour operations/airline reservations;
  • Experience in CRS;
  • Good geographical knowledge
  • Organisation and prioritisation skills;
  • Ability to work flexibly to the needs of the business and under pressure;
  • Ability to think outside the box and be open to new challenges;
  • Flexibility to attend suppliers training events and/or educational;
  • Excellent verbal and written communication skills.

Interested?

To be considered for this vacancy, please click here to email us your CV.

Vacancies List:

“At Kingston Smith, we’ve worked with Caroline for over 20 years and I am very happy with the service we’ve received. She is always extremely helpful and quick to respond to vacancies. The high-calibre candidates she sources have helped us to build a very effective, expert workforce.”
- Maureen Penfold (Managing partner) 

"Caroline and the team have an extensive knowledge and background within the recruitment sector and work with a wide network of people with a range of job disciplines. They work effectively and are quick to put forward candidates who closely match what we’re looking for. After working with them for the past 15 years - I couldn’t recommend them enough!"
- Garry Payne (Head of HR)