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Customer Care Service

The Customer Care Team Member will report to the Customer Care Team Supervisor and Subscription Manager to support them, the Account Director, Group Account Director and Managing Director to provide the best service for our clients.

This is a hands-on role that focuses on customer care with responsibilities that include:

  • Transcribing voicemail onto the callback spreadsheet
  • Enclosing administrative letters such as welcome and failed Direct Debits letters
  • Respond to queries sent in by post e.g. refunds or updating Direct Debit details.
  • Respond to emails using templates provided.

As the role develops, additional roles and responsibilities may be added.

Skill requirements:

  • Excellent verbal and written skills
  • Meticulous attention to detail
  • Ability to multi-task and work independently with minimum guidance
  • Excellent interpersonal skills
  • Strong organisational and time management skills

This role is suitable for a self-starter with lots of energy and enthusiasm who enjoys being part of a team.


To be considered for this vacancy, please click here to email us your CV.

Vacancies List:

“At Kingston Smith, we’ve worked with Caroline for over 20 years and I am very happy with the service we’ve received. She is always extremely helpful and quick to respond to vacancies. The high-calibre candidates she sources have helped us to build a very effective, expert workforce.”
- Maureen Penfold (Managing partner) 

"Caroline and the team have an extensive knowledge and background within the recruitment sector and work with a wide network of people with a range of job disciplines. They work effectively and are quick to put forward candidates who closely match what we’re looking for. After working with them for the past 15 years - I couldn’t recommend them enough!"
- Garry Payne (Head of HR)