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Customer Service Coordinator

Department Overview:

Key Tasks:

General Customer Services duties including:

  • Reviewing PODs (proof of deliveries)
  • Resolving any misrouted or lost shipments
  • Dealing confidently with all incoming customer calls for our busy customer services
  • Dealing with calls and enquiries quickly, courteously and efficiently at all times.
  • Completing customer bookings on our in-house systems
  • Resolving customer queries or directing them to the relevant department effectively
  • Liaising with agents and managers nationally and internationally, ensuring clients are advised and updated on the status of all consignments

Interested?

To be considered for this vacancy, please click here to email us your CV.

Vacancies List:

“At Kingston Smith, we’ve worked with Caroline for over 20 years and I am very happy with the service we’ve received. She is always extremely helpful and quick to respond to vacancies. The high-calibre candidates she sources have helped us to build a very effective, expert workforce.”
- Maureen Penfold (Managing partner) 

"Caroline and the team have an extensive knowledge and background within the recruitment sector and work with a wide network of people with a range of job disciplines. They work effectively and are quick to put forward candidates who closely match what we’re looking for. After working with them for the past 15 years - I couldn’t recommend them enough!"
- Garry Payne (Head of HR)