About this role:
Main Purpose of the Job: As a Customer Service Coordinator, you will work towards putting customers and their requirements first to ensure their contractual obligations are met together with providing a 5-star quality service.
Main Responsibilities: Careful planning of installations, removals, surveys and relocations of the V Taps, bottling systems, stand alone, counter tops and heat seal machines.
Using excel planning tool. Managing and taking ownership and responsibility for projects. Tasks to include, scheduling installations, monitoring logged jobs and making sure these are complete, using the CRM system.
Effective communication to the customer to ensure they are kept up to date with project and service progress. Ensuring relevant information is always detailed and kept up to date on 2 CRM systems.
Maintaining good technical knowledge of products.
Organizing parts to be sent to site and providing quotations to clients for chargeable works to be undertaken.
Provide other departments with invoice requests and any other essential information necessary for the smooth process of each individual job. Ensuring all communication with clients both verbal & written is consistent, professional, clear and effective.
Ensuring that all tasks such as emails and voicemails are actioned accurately and in a timely manner. Highlighting errors to eliminate additional cost to the company to improve profitability. Completing H&S questionnaires, online training, full completion of RAMS and induction programs ensuring easy access for engineers to sites. Provide support to the Customer Service and Filter Monitoring Representatives.
Any other ad hoc duties as requested by your Line Manager
Health and Safety: The Health and Safety at Work Act 1974 Section 7 imposes a duty upon every employee, whether manager or not, to take reasonable care of health and safety of both themselves and of others who may not be affected by their actions or indeed omissions at work. All staff are encouraged to draw the immediate attention of their supervisors to anything they may notice which could affect the health and safety of either themselves, their fellow employees, customers or visitors.
Training & Development: Full Company familiarisation, as well as a formal training and development program. The Company believes that the Training and Development of each employee in his/her job is essential for individual efficiency, job satisfaction, personal development and the long-term prosperity of the company.
Person Specification Professional experience: Knowledge of Microsoft office Strong communication skills Good organizational skills Ability to multi task
Qualifications/Training: Your employment history should include at least two years’ work experience within a Customer focused environment, ability to use Microsoft word, excel, outlook and in-house software packages. A basic knowledge of engineering would be beneficial; however, this is not essential. English and Math’s GCSE Level A/C, NVQ or equivalent qualification.
Personal skills and atributes: Criteria Essential Desireable Leadership Takes responsibility for accomplishing individual and team goals
Has the necessary skills and resources to complete own work within agreed deadlines, whilst identifying and communicating any issues accordingly Initiative and Follow-through Is self-motivated, focused on priorities and keeps moving toward objectives
Stays calm, self-controlled and positive whilst under pressure Is inquisitive and questions in order to find practical solutions to resolve problems
Results Orientation Able to understand the commercial benefits and costs of their work.
Delivers best results with determination; recognises and resolves problems quickly; resilient and not daunted by drawbacks Effective Collaboration Supports and interacts with their team to achieve mutual goals Builds and maintains productive working relationships, even in difficult situations
Communication Organises and expresses thoughts clearly and concisely, both in speaking and writing, so that others understand
Anticipates, understands and addresses counter arguments to reach a mutually agreeable solution
Accepts constructive feedback and responds well to coaching to improve performance and takes responsibility for their own learning opportunities
Converts technical skill into practical applications to better meet consumer needs
Examines and fact-finds to understand the full situation, and is able to assess the pros and cons of alternative solutions.
To be considered for this vacancy, please click here to email us your CV.
“At Kingston Smith, we’ve worked with Caroline for over 20 years and I am very happy with the service we’ve received. She is always extremely helpful and quick to respond to vacancies. The high-calibre candidates she sources have helped us to build a very effective, expert workforce.”
- Maureen Penfold (Managing partner)
"Caroline and the team have an extensive knowledge and background within the recruitment sector and work with a wide network of people with a range of job disciplines. They work effectively and are quick to put forward candidates who closely match what we’re looking for. After working with them for the past 15 years - I couldn’t recommend them enough!"
- Garry Payne (Head of HR)