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E Commerce Manager

About the role:

Key Responsibilities

  • Ultimately, you will be responsible for the ongoing optimisation of the online customer experience, conversion rate and average order value. Turning the company into the automatic choice for people looking to buy the range of products online.
  • Work closely with and provide direction to our outsourced SEO, PPC, Creative & content marketing specialists.
  • Work closely with U.S based Web Development team, specialising in SuiteCommerce Platforms (Netsuite).
  • Conduct and roll-out a continual test and learn plan to enhance the current website User Experience.
  • Strengthen our online reputation and grow the sales impact of our positive customer ratings.
  • Work closely with the Pricing team to ensure the accuracy and comprehensiveness of product information online.
  • Improve ecommerce channel performance through on-site merchandising and product placement.
  • Develop onsite customer engagement programme utilising tools including Oracle Bronto email marketing software.
  • Setup and manage brand new online smart search facility.
  • Manage website performance and report on sales, site conversion and overall customer experience/engagement.

Advise upon and make recommendation regarding new online technologies.

  • Work closely with the Head of Marketing to produce online budgets and achieve growth and conversion targets.
  • Develop online content/landing pages in partnership with our content and design team.

Required Skills

  • Owning and taking responsibility - You’ll drive ecommerce growth in the UK and be at the forefront of achieving our ambition to dominate the market.
  • Strong online trading/commercial experience - You’ll have a minimum of 5 years demonstrable experience within a similar role from a retail background.
  • Advanced understanding of E-commerce, with hands on experience of online merchandising, customer journey analysis, online marketing, website analytics and CRO and new technology implementation.
  • Strong coding skills - able to manipulate templated website pages to provide bespoke online content.
  • Demonstrable experience of working within an omnichannel retail sales environment.
  • The ability to present and influence at a senior level.
  • Be action orientated. This is a role for someone who’s prepared to be very hands on. Building a team up around them, but able to do the practical side of the task.
  • Experience of driving Ecommerce projects from business case to delivery, on-time and within budget.
  • Advanced analytics skills.
  • Customer focused - a passion for delivering the very best online experience.


To be considered for this vacancy, please click here to email us your CV.

Vacancies List:

“At Kingston Smith, we’ve worked with Caroline for over 20 years and I am very happy with the service we’ve received. She is always extremely helpful and quick to respond to vacancies. The high-calibre candidates she sources have helped us to build a very effective, expert workforce.”
- Maureen Penfold (Managing partner) 

"Caroline and the team have an extensive knowledge and background within the recruitment sector and work with a wide network of people with a range of job disciplines. They work effectively and are quick to put forward candidates who closely match what we’re looking for. After working with them for the past 15 years - I couldn’t recommend them enough!"
- Garry Payne (Head of HR)