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Lettings / credit control executive

About the role: 

  • Direct tenant Liaison & Customer Services
  • Previous experience workings in a property management team
  • Ability to problem solve and have good attention to detail
  • Understanding of Property Management Legislation
  • Respond to all enquiries relating to lettings/credit control in a timely and efficient manner and follow up effectively to achieve maximum collection/occupancy

Undertake daily administrative duties to enable a smooth service delivery to tenants

Demonstrate a basic understanding of the property market

  • Able to respond positively to challenges
  • Collection of outstanding sums due from tenants within due dates
  • Strict review of arrears and enforcing bailiff litigation action for any tenant delinquency

Able to build relationships and work efficiently with local authority entities in reaching resolutions on tenant arrears related issues.

  • Ensuring all applicant data is correct and suitable candidates are being housed
  • Assist in undertaking direct rent negotiations with targeted and approved prospects
  • Management and closure of complaints
  • Assisting & following up with the preparation of letting documentation, to ensure that all documentation complies with prevailing laws and regulations
  • Monitor expired contracts and escalate as per PM policies and procedures
  • Report to the portfolio manager on a weekly basis, the status of individual credit control accounts, with associated action plans
  • Prepare Renewal Notice to tenants, distribute and follow up
  • Other tasks and activities associated with the role

Skills and Abilities

  • Self-motivated, organised and ability to learn quickly
  • Independent and proactive
  • Effective telephone and written communication
  • Responsible, reliable, solution driven and shows leadership in making decisions
  • Ability to work independently and within a managed team environment
  • Smart and well presented
  • Strong administrative and day-to-day office skills
  • Ability to speak fluent English and a second language is desirable
  • Strong and confident in your manner, working well under pressure and demonstrating a 'can-do’ attitude
  • A flexible approach to working hours may be required
  • Attend court on behalf of employer
  • Advance Microsoft Word, Power Point & Excel knowledge
  • Previous experience of using Decorus and Sage is desirable
    • A full UK driving licence


To be considered for this vacancy, please click here to email us your CV.

Vacancies List:

“At Kingston Smith, we’ve worked with Caroline for over 20 years and I am very happy with the service we’ve received. She is always extremely helpful and quick to respond to vacancies. The high-calibre candidates she sources have helped us to build a very effective, expert workforce.”
- Maureen Penfold (Managing partner) 

"Caroline and the team have an extensive knowledge and background within the recruitment sector and work with a wide network of people with a range of job disciplines. They work effectively and are quick to put forward candidates who closely match what we’re looking for. After working with them for the past 15 years - I couldn’t recommend them enough!"
- Garry Payne (Head of HR)