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Online Sales & Service

Hours: the company operate 7 days per week. Days on a shift pattern with no more than 5 consecutive days worked (Work one full weekend in four)

Mon- Fri 08.00-17.30 or 10:00-19:30.

Saturdays 9.00-17.30

Sundays 10.00-16.00.

You will be joining a busy Customer Contact Centre where your enthusiasm for providing outstanding service, primarily via the telephone, will delight our customers.

You will be handling telephone calls and "live person" instant messages which are generated via the website. You will be expected to professionally deal with queries, converting them in to orders whilst providing exceptional consumer advice on our products.

Key Aspects of The Role

  • To act as the first point of contact for all inbound online and telephone sales enquiries.
  • Providing expert door advice whilst upselling and cross-selling products such as door furniture.
  • Processing Orders and raising quotations over the telephone and via Live Chat.
  • Processing orders generated by the website.
  • Liaising with customers to book deliveries.
  • Following up on active quotations.
  • Confidently communicating with customers, via the Telephone/Live Chat/Email, and dealing with their enquiries efficiently
  • Advising on customer feedback and faults regarding the website.
  • Professionally representing the company always.


To be considered for this vacancy, please click here to email us your CV.

Vacancies List:

“At Kingston Smith, we’ve worked with Caroline for over 20 years and I am very happy with the service we’ve received. She is always extremely helpful and quick to respond to vacancies. The high-calibre candidates she sources have helped us to build a very effective, expert workforce.”
- Maureen Penfold (Managing partner) 

"Caroline and the team have an extensive knowledge and background within the recruitment sector and work with a wide network of people with a range of job disciplines. They work effectively and are quick to put forward candidates who closely match what we’re looking for. After working with them for the past 15 years - I couldn’t recommend them enough!"
- Garry Payne (Head of HR)