About the role:
To ensure the continuity of Service requirements to our customers and operational staff.
Specific Duties and Responsibilities:
To provide and maintain a high standard of customer service answering queries and providing customers, other departments and infield operatives (ACM, FST, OST) with prices, information and updates on our products and services.
To ensure all quotations generated are forwarded to the correct customer, and any authorisation/rejection information is accurately recorded onto the ERP system.
Take order information from the computer system and fulfil orders by taking item from stock, generating delivery notes on our ERP system and completing the Job sheets.
Ensuring stock levels are maintained by obtaining customers repairs/trade-ins and preparing purchase orders against KST on a regular basis.
To update and maintain any databases, files or job sheets relevant to the Repair Exchange department and archive when required.
To regularly contact KST for information on stock availability, prices delivery dates and any discrepancies with our packing lists, shipments or confirmations.
To assist where necessary in any stock room duties including the unpacking of shipments from KST and maintaining the stock room in a clean, tidy and organized fashion.
Participate in regular stock counts and assist with the reconciliation of any errors.
Carry out any ad hoc duties and responsibilities as assigned by your Manager or for Business needs.
Special Conditions or requirement to travel:
This role will not involve regular travel and time away from home.
Health and Safety:
You have a duty of care for yourself and your colleagues under the Company’s Health and Safety policy.
Ensure compliance to the Company’s Health and Safety Policies and Procedures.
This role will involve Manual Handling if required.
Quality and Environmental:
Ensure compliance to all relevant Policies and Procedures and internal standards
Ensure the Quality, Environmental and Health & Safety Management Systems achieve their desired results.
Qualifications and required experience:
The incumbent must be educated to a good standard with GCSE (grade C or above) in at least English and Math’s (or equivalent) or have at least 3 years’ proven experience in a similar role.
Excellent communication skills (written and verbal).
Experience with SAP is preferred but not essential.
Experience working in an ISO 13485 and 9001 regulated environment.
Skills, qualities and attributes:
IT Skills including the ability to use Microsoft Word, Excel, Outlook and Access 2010 at a proficient level.
Good English in verbal and written communication skills
Polite and courteous manner regardless of the situation
Ability to work calmly under pressure
Good customer service skills.
Risk awareness and attention to detail.
The ability to work under own initiative.
Accuracy with internal processes within the department.
IT skills including the ability to use Microsoft Excel and Outlook
To be considered for this vacancy, please click here to email us your CV.
“At Kingston Smith, we’ve worked with Caroline for over 20 years and I am very happy with the service we’ve received. She is always extremely helpful and quick to respond to vacancies. The high-calibre candidates she sources have helped us to build a very effective, expert workforce.”
- Maureen Penfold (Managing partner)
"Caroline and the team have an extensive knowledge and background within the recruitment sector and work with a wide network of people with a range of job disciplines. They work effectively and are quick to put forward candidates who closely match what we’re looking for. After working with them for the past 15 years - I couldn’t recommend them enough!"
- Garry Payne (Head of HR)