About this role:
Key responsibilities and tasks
Assist other coordinators to ensure smaller customers are fully handled correctly
•Assisting senior members of staff with customer KPI reporting where required
•Familiarisation of company procedures as detailed in Staff Handbook
•To be familiar with the Corporate ISO/Quality Procedures, specifically the customer specific process’s
•Have the necessary level of training on IT systems
•On the job training to enable career development
•Maintain H&S awareness and security of your own work area in line with dept. and corporate procedures
•Thorough knowledge of local and corporate ISO/Quality Procedures, specifically customer specific process’s
•Effective liaison with other departments
•Ensure company financial regulations are followed and that the correct paperwork (sales, COD, or immediate payment invoices) are raised as necessary.
•Ensure all distribution / warehouse related matters are carried out in accordance with the import / export procedures.
Support junior members of the team in their learning and development
•Ensure all queries are acted upon immediately.
•The required level of system and computer training
Be aware of the Company Security policy
Ability to read and understand Air freight tariff
Proven experience of using database/ systems
Experience of working in a busy environment
Experience of providing excellent customer services
Ability to communicate effectively in a wide range of contexts both verbally and in writing
Proven ability to work effectively as part of a team
Proven IT skills i.e. MS packages word and excel
Attention to detail
Proven ability to prioritise workload and meet tight deadlines
Ability to work on own initiative Problem solving skills
Flexible approach to working practices
Willingness to undertake further self-development Reliable good attendance record
To be considered for this vacancy, please click here to email us your CV.
“At Kingston Smith, we’ve worked with Caroline for over 20 years and I am very happy with the service we’ve received. She is always extremely helpful and quick to respond to vacancies. The high-calibre candidates she sources have helped us to build a very effective, expert workforce.”
- Maureen Penfold (Managing partner)
"Caroline and the team have an extensive knowledge and background within the recruitment sector and work with a wide network of people with a range of job disciplines. They work effectively and are quick to put forward candidates who closely match what we’re looking for. After working with them for the past 15 years - I couldn’t recommend them enough!"
- Garry Payne (Head of HR)