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Service Advisor

About the role:

To be a focal point of contact for Commercial Vehicles customers with servicing or repair requirements. Managing the flow of information between the workshop, the rest of the business and the customer, whilst ensuring that they deliver excellent customer service at all times.


  • Maximise service profitability through the use of professional sales techniques
  • Maximise customer awareness of all available Van Centre services
  • Ensure highest level of customer care and satisfaction at all times
  • Maintain excellent standards of departmental administration
  • Help Van Centre to achieve industry-leading standards of process efficiency

Personal Qualities

  • Empathy and tolerance
  • Ethical behaviour
  • Responsibility
  • Open-mindedness
  • Self-confidence
  • Customer-orientation
  • Professional appearance
  • Team player
  • Communication skills
  • Proactive approach


  • Minimum GCSE in Maths and English


  • Previous technical/service experience desirable
  • Computer skills, including experience of operating word processing and database packages, email and internet
  • Proven track record in delivering excellent customer service desirable


To be considered for this vacancy, please click here to email us your CV.

Vacancies List:

“At Kingston Smith, we’ve worked with Caroline for over 20 years and I am very happy with the service we’ve received. She is always extremely helpful and quick to respond to vacancies. The high-calibre candidates she sources have helped us to build a very effective, expert workforce.”
- Maureen Penfold (Managing partner) 

"Caroline and the team have an extensive knowledge and background within the recruitment sector and work with a wide network of people with a range of job disciplines. They work effectively and are quick to put forward candidates who closely match what we’re looking for. After working with them for the past 15 years - I couldn’t recommend them enough!"
- Garry Payne (Head of HR)