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Temp Customer Service Advisor

About the role:

This is a temp role for the christmas period it is based near Tescos in borehamwood


A bit more about the role:
Managing incoming and outgoing telephone calls providing help and advice to customers

Communicating politely with customers by telephone, email and live chat

Investigating and solving customer queries and issues

Multi-tasking and liaising with other departments

Managing contacts with external suppliers

Ensuring that the department Service Levels are constantly achieved

Making sure that our customer satisfaction rating is at a consistently high level

Recording all interactions on the customer order database

Learning about products and keeping up to date with changes on a daily basis

Completing ad-hoc tasks requested by Team Leaders

And now a bit about you:
Minimum of 1 year customer service related experience

Excellent telephone manner

Articulate, bright and forward thinking

Self-motivated with excellent organisational and planning skills

The ability to work under pressure and to tight deadlines

Strong IT skills particularly with Word, Excel and Outlook

Our mission:
To achieve fast and profitable growth by delighting our customers, providing significant volumes of incremental business to our suppliers and providing a fun & progressive working environment for our team.

Interested?

To be considered for this vacancy, please click here to email us your CV.

Vacancies List:

“At Kingston Smith, we’ve worked with Caroline for over 20 years and I am very happy with the service we’ve received. She is always extremely helpful and quick to respond to vacancies. The high-calibre candidates she sources have helped us to build a very effective, expert workforce.”
- Maureen Penfold (Managing partner) 

"Caroline and the team have an extensive knowledge and background within the recruitment sector and work with a wide network of people with a range of job disciplines. They work effectively and are quick to put forward candidates who closely match what we’re looking for. After working with them for the past 15 years - I couldn’t recommend them enough!"
- Garry Payne (Head of HR)