About the role:
Deliver excellent customer service that exceeds all customer’s expectations
Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
Dealing with customers’ orders and queries in a confident, efficient and professional manner
Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given)
Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
Matching the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels!
Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
Resolving any customer issues/enquiries to a satisfactory conclusion.
Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise
Ensure all promises made to customers are realistic, achievable and are completed
Be prepared to deputise effectively in the absence of the Retail Manager or Assistant Manager
Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day
Prepare and assist with stocktakes adhering to Company procedure
Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to
Assist with the training and development of all new recruits
Report any Health and Safety issues to your line manager
Take on any reasonable ad hoc duties to ensure the smooth running of The Company.
To be considered for this vacancy, please click here to email us your CV.
“At Kingston Smith, we’ve worked with Caroline for over 20 years and I am very happy with the service we’ve received. She is always extremely helpful and quick to respond to vacancies. The high-calibre candidates she sources have helped us to build a very effective, expert workforce.”
- Maureen Penfold (Managing partner)
"Caroline and the team have an extensive knowledge and background within the recruitment sector and work with a wide network of people with a range of job disciplines. They work effectively and are quick to put forward candidates who closely match what we’re looking for. After working with them for the past 15 years - I couldn’t recommend them enough!"
- Garry Payne (Head of HR)