o Polite and efficient handling of all customer complaints, concerns, and queries that can be in the form of invoice queries, sales order discrepancies, delivery tracking and the like.
o Keeping the complaints and discrepancies documented on the appropriate spreadsheet for tracking, monitoring and quality purposes and to identify areas of internal systems which need to be reviewed and improved.
o Processing all customer returns which involve determining those for repair, credit or replacement.
o Answering incoming calls
o Timed delivery calls & follow ups to ensure these are working.
o Sales order processing.
o Providing support to sales team as and when required
o Provide customers with PODs
o Resolving after sales queries, including late deliveries, shortages, damages, etc.
o Process web orders
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